TradesWork vs ServiceTitan (2026): an honest head-to-head

For a 10-tech shop on the middle package, TradesWork costs $11,880 a year at its published price. ServiceTitan, by third-party estimates, costs $36,000 to $48,000 for the same ten techs before Pro products and an implementation fee. That's the main reason shops compare the two. The rest of this page is about whether the cheaper one can do the job, and where it can't.

We make TradesWork, so read this with that in mind. Every ServiceTitan claim below has a source, and we've been as specific about where ServiceTitan wins as about where we do.

Price at four shop sizes

ServiceTitan's pricing page shows "Request Pricing" for all three packages.¹ The only per-tech figures in circulation come from third parties, mostly competitors; Projul reports $245 to $300 for Starter, $300 to $400 for Essentials and $400 to $500 for The Works.² TradesWork publishes its pricing. Here's the same headcount on both, subscription only, annual billing.

Three caveats keep this honest. ServiceTitan's office-seat pricing isn't published, so we've left it out, which flatters ServiceTitan. Its Pro products and the implementation fee, estimated at $5,000 to $50,000, aren't included either. And large ServiceTitan accounts reportedly negotiate toward the bottom of the range, so the 60-tech row is the least reliable.

Payment processing isn't in either column. ServiceTitan's Payments FAQ says its rates are custom per merchant, so compare your own statement against whatever we quote you.³

Packages, side by side

The two package line-ups are deliberately close. Here's what each lists, from ServiceTitan's pricing page and TradesWork's plan page.

One difference worth noticing: ServiceTitan puts customizable memberships, commission tracking and advanced reporting in The Works. TradesWork puts memberships, commissions and advanced reports in Pro, its middle plan. If those are why you're on The Works today, price TradesWork Pro, and AI only if you want the AI agents.

Contracts and who you pay for

ServiceTitan bills per managed technician: anyone delivering revenue-generating work, including comfort advisers, lead installers and certain subcontractors. Helpers and apprentices may not count, but every job needs at least one managed tech, and there's a limit on how often you can change a tech's license type.⁴ TradesWork bills techs only; office staff, helpers, apprentices and view-only users are free and unlimited.

On terms, ServiceTitan's Terms of Use say ending early means a fee equal to all remaining payments.⁵ A competitor's write-up citing BBB complaints lists demands from $16,121 to $67,230.⁶ TradesWork is month-to-month or annual, and annual never auto-renews at a higher price.

Day-to-day: booking, dispatch and the tech app

Both systems follow the same flow: a call becomes a job at a location, the job gets appointments and techs, the tech builds options from the pricebook, the customer picks one, and an invoice follows. TradesWork uses ServiceTitan's names on purpose so your office doesn't relearn the job.

app.tradeswork.app · Dispatch board lanes showing jobs by technician and time

Where TradesWork is different is the tech app. It's one app for iPhone and Android, in English and Spanish, and estimates, notes, photos and forms keep saving with no signal. ServiceTitan documents a legacy app and the newer Field Pro side by side, and its dynamic pricing needs a connection.⁷⁸ Techs can also talk instead of type in TradesWork: they describe the job and it becomes notes and pricebook items.

ServiceTitan's estimates, memberships and recurring service setup have years of refinement behind them, and more configuration options. If your shop has built complex membership or pay rules over time, test them in TradesWork with your own setup before deciding.

Where each one is stronger

Where ServiceTitan is stronger

• Maturity: a public company with about 10,800 active customers and $961M revenue in fiscal 2026.
• Marketing: a suite tying campaigns, call tracking, direct mail and ad spend to booked revenue.
• Integrations: 70+ pre-built plus a partner marketplace.
• Accounting: integrations beyond QuickBooks, including Sage Intacct and NetSuite.
• Financing: consumer financing lenders connected.
• Commercial: editions for construction and project work.

Where TradesWork is stronger

• Price: published, with office staff, helpers and apprentices free.
• Terms: month-to-month available; no auto-renew price jump on annual.
• Start: a 14-day trial with no card and a sandbox company for your own data.
• Tech app: built for bad signal, in English and Spanish.
• Connections: an open API with instant notifications; ServiceTitan's public API has no webhooks.
• Leaving: every table and photo as one ZIP, any time.

The ServiceTitan column is real. Its 10-K and earnings release put it at about 10,800 active customers and $961 million in revenue.⁹ Its homepage claims more than 70 pre-built integrations, and its marketplace lists partner apps including financing lenders.¹⁰¹¹ If you rely on a specific partner app, check it before anything else. TradesWork connects to QuickBooks Online, your website, Angi and Thumbtack leads, payroll exports for Gusto, ADP and QuickBooks, and supplier price files, plus an open API. ServiceTitan's public API has no webhooks, so other tools have to keep checking for changes.¹²

Payments, memberships and reporting

Payments. Both take cards on the tech's phone and let customers pay from a link. In TradesWork, invoices go out by text and customers pay by card or bank transfer, and Tap to Pay works without a separate reader.

Memberships. Both bill members automatically and bring maintenance visits due onto the schedule. TradesWork retries failed cards and sends the customer a link to update theirs. ServiceTitan's membership setup is older and more configurable, which suits shops with many plan types.

Reporting. ServiceTitan's reporting is deep, with advanced reporting in its top package. TradesWork covers the numbers most owners check weekly (revenue, close rate, average ticket, membership growth) with the jobs behind each number, and lets you ask questions in plain English, like "why was Tuesday slow?". If you have dozens of custom ServiceTitan reports, list the five you actually open and check those.

Questions to ask in both demos

Switching from ServiceTitan to TradesWork

There's no direct connection between the two. ServiceTitan's API terms prohibit apps whose main purpose is migrating customers off its platform, so TradesWork never asks for your ServiceTitan login or API keys.¹³ Instead you export files from ServiceTitan's own screens, data the Terms of Use say you own, and drop them in.

You see a preview before anything is saved, imported history never posts to accounting, and connecting the QuickBooks Online file ServiceTitan already syncs to reconciles counts and open A/R to the penny, listing every mismatch. During a side-by-side run, scheduled ServiceTitan reports emailed daily keep TradesWork current. Several layouts were built from ServiceTitan's screens and help docs and are still being validated against real exports.

Who shouldn't switch to TradesWork

We'd rather lose a sale than a customer three months in. Don't switch, or at least wait, if any of these is true:

• Your marketing manager lives in Marketing Pro. If you manage ad spend by cost per booked job by campaign, TradesWork keeps campaigns on every job but has no direct mail or ads attribution suite.
• You finance a large share of replacements. TradesWork shows a monthly payment on each option, but lender applications aren't connected yet. Your comfort advisers would be running financing in a separate portal.
• Your books are on Sage Intacct or NetSuite. TradesWork syncs with QuickBooks Online only.
• You bill commercial projects by progress. No submittals, change orders or progress billing.
• You have more than a year left on your term. Multiply your monthly invoice by the months remaining. If that's more than you'd save, set a reminder for your notice window instead.
• You can't spare anyone for two weeks. A switch needs one office person who owns it and one lead tech willing to go first. Peak season is the wrong time.

If none of those apply, the trial costs nothing but an afternoon: export your customer list and pricebook, drop them in, and look at your own data in TradesWork before you talk to anyone.

Which should you pick?

If you're a residential shop of roughly 3 to 50 techs and you mainly need booking, dispatch, a tech app that works, options-based selling, memberships and QuickBooks sync, TradesWork will likely cost you less than half and fit how you already work. See the switch page for the details.

If marketing attribution, a long list of integrations, enterprise accounting or commercial projects are central to how you make money, ServiceTitan's breadth is real and may be worth paying for. Our ServiceTitan review and ServiceTitan alternatives pages give you the wider picture, including cheaper tools than ours.